The IGU Replacement Process
Because insulated glass units are fabricated to exact dimensions and cannot be modified after manufacture, the replacement process requires careful measurement and spec confirmation upfront. Here is how it typically works:
1. Send Photos of the Glass
Send photos of the foggy, cracked, or broken IGU, complete window or door, surrounding frame, and visible spacer edge when accessible.
2. Initial Photo-Based Review
We review the available photos and information to understand the likely glass configuration and discuss the next step.
3. On-Site Measurement & Glass Verification
When required, we confirm dimensions, overall IGU thickness, pane count, glass characteristics, Low-E or tint requirements, and applicable safety-glazing specifications.
4. Prepare or Order the Replacement IGU
The replacement sealed glass unit is manufactured to the dimensions and specifications required for the existing opening.
5. Schedule Installation
Once the correct replacement unit is available, installation is coordinated around property access and scheduling.
6. Professional Installation & Cleanup
The failed IGU is removed, the replacement unit is installed using appropriate glazing materials, and the immediate work area is cleaned before completion.
Lead times vary depending on the glass configuration, dimensions, fabrication requirements, and availability of the required replacement unit.